Your privacy is a priority.
Our website uses the following types of cookies, while leaving you free to choose whether to accept their use:
Necessary cookies are essential for using the website and its features. For example, they ensure that you can move from page to page without losing information entered in a form or products added to a cart. Necessary cookies cannot be disabled.
Performance cookies collect information about how websites are used and allow us to carry out analyses, for example of the most visited pages and of how visitors navigate a website. These cookies help simplify and speed up your visit and, overall, improve ease of use.
Marketing cookies help us and our advertising partners show you advertising for products or services that may interest you, on our websites and on third-party sites, or display our ads when you continue browsing the internet after leaving our websites.
In this Policy, the terms “HEAD,” “we,” “our school,” and “our institution” refer to HEAD – Genève, Geneva University of Art and Design, located at Avenue de Châtelaine 5, 1203 Geneva, Switzerland, a member of the HES-SO, a public-law organization, which is responsible for the collection, processing, and use of your personal data.
Your trust matters to us. That is why we take data protection seriously and ensure appropriate security in accordance with Swiss law.
If you have any questions or comments about how we process personal data and the legal basis on which we do so, you can contact us using the following details:
When you visit our websites, access is temporarily logged on our servers. As with any connection to a web server, the following technical data are recorded and stored until they are automatically deleted no later than 180 days:
These data are collected and processed to enable the use of our websites and applications (establishing the connection and exchanging data), to ensure the ongoing security and stability of the system, and to optimize our online offering. The data are also collected for internal statistical purposes.
In addition, in the event of attacks on the network infrastructure or other unauthorized or abusive use of the website, the IP address is analyzed together with the other data for investigation and defense purposes and, if necessary, used in criminal proceedings to identify the users concerned and in civil and criminal proceedings against them.
The legal basis for this processing is our legitimate interest within the meaning of Art. 13 para. 1 LPD / Art. 31 para. 1 nLPD and Art. 6(1)(f) RGPD.
You can contact us by telephone.
In order to answer your questions, we may ask you to provide additional information, such as your full name, address, email address, etc. We only collect the personal data needed to identify you (including your telephone number) and to answer your questions as effectively as possible or to provide the services you have requested.
You are responsible for the messages and content you provide to us by telephone (e.g., ticket orders, purchase requests, general inquiries, etc.).
Depending on the request, the processing of these data is necessary to take pre-contractual or contractual measures in accordance with Art. 13 para. 2(a) LPD / Art. 31 para. 2(a) nLPD or Art. 6(1)(b) RGPD.
You can contact us by email or by mail. You alone are responsible for the messages or content you send us in this way. We recommend that you do not send sensitive information. Only the personal data you provide voluntarily will be collected to process your request. You therefore decide what information you send us, except when purchasing programs or event tickets.
In order to respond to your email request, we may ask you to provide additional information, such as your full name, address, customer number, telephone number, etc. We only collect the personal data needed to identify you (including your email address) and to respond to your request as effectively as possible.
Depending on the request, the processing of these data is necessary to take pre-contractual or contractual measures in accordance with Art. 13 para. 2(a) LPD / Art. 31 para. 2(a) nLPD or Art. 6(1)(b) RGPD, or is in our legitimate interest in accordance with Art. 13 para. 1 LPD / Art. 31 para. 1 nLPD or Art. 6(1)(f) RGPD.
You can place orders through our online store or through our online event ticketing service, Infomaniak. The following information must be provided when ordering products:
Information marked with an asterisk (*) is required.
We use these data to respond to requests and orders as effectively as possible and in a personalized way. The processing of these data is therefore necessary to take pre-contractual or contractual measures in accordance with Art. 13 para. 2(a) LPD / Art. 31 para. 2(a) nLPD or Art. 6(1)(b) RGPD, or is in our legitimate interest in accordance with Art. 13 para. 1 LPD / Art. 31 para. 1 nLPD or Art. 6(1)(f) RGPD. We ask for your consent to receive information by email, mail, or text message in accordance with Art. 13 para. 1 LPD / Art. 31 para. 1 nLPD and Art. 6(1)(a) RGPD. You can withdraw your consent at any time with effect for the future.
On our website, you can subscribe to our general newsletter. Registration is required for this purpose. The following information must be provided when registering:
Information marked with an asterisk (*) is required.
After entering the information above, you can complete your newsletter subscription. We use a captcha mechanism to prevent bots from misusing our online registration forms. If you have been subscribed to our newsletters without wishing to be, please unsubscribe using the link in the footer of each newsletter.
We will use your data to send you the newsletter until you withdraw your consent. You can withdraw your consent at any time with effect for the future or click the unsubscribe link at the bottom of the newsletter.
Our newsletter contains web beacons or a similar technical means (tracking pixels). Web beacons are invisible 1x1-pixel graphics linked to the user ID of the relevant newsletter subscriber. Web beacons provide us with the following information about the newsletter mailing:
This information is used for the statistical analysis of our newsletter mailings (open rates, click rates, revenue, etc.). The results of these analyses may be used to better tailor future newsletters to recipients’ interests. Web beacons are deleted when you delete the newsletter.
To prevent the use of web beacons, you can set your email program so that no HTML is displayed in messages, if this is not already the default setting. The following pages explain how to adjust this setting in the most common email programs:
By subscribing to the newsletter, you consent to the processing of the data provided for the regular sending of the newsletter to the address you have given us. This consent is our legal basis for processing the data in accordance with Art. 13 para. 1 LPD / Art. 31 para. 1 nLPD and Art. 6(1)(a) RGPD. You can withdraw your consent at any time with effect for the future.
For sending newsletters, HEAD – Genève is the data controller and uses software provided by its service provider Mailpro.
Cookies are small files placed on your computer for a limited time when you visit our websites.
We use cookies to:
Cookies help us gather information about how you use our websites, but we do not keep any information that personally identifies you in our cookie data without your consent.
The legal basis for processing personal data for the purposes above is our legitimate interest, in accordance with Art. 13 para. 1 LPD / Art. 31 para. 1 nLPD and Art. 6(1)(f) RGPD, in ensuring the functionality and optimization of our web pages. For purely analytical cookies, we base the processing of your personal data on your consent, which you give through the cookie banner.
Technical session cookies required for our online ticketing service to work:
Persistent cookies for statistics and for measuring audience and traffic on our websites
Our websites use Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. Google Analytics uses methods, such as cookies, that make it possible to analyze the use of our websites. The cookie generates the following information about your use of our sites.
Visitors’ navigation path on our sites:
This information is transmitted to and stored on a Google server in the United States. Google is a subsidiary of the holding company Alphabet Inc. Because IP anonymization is enabled on this website, the IP address is shortened before being transmitted to the United States (anonymizeIP). The anonymized IP address transmitted by your browser as part of Google Analytics is not combined with other Google data. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and shortened there. In such cases, we ensure through a contractual guarantee that Google maintains an adequate level of data protection.
The information is used to evaluate the use of our web pages, compile reports on activity on our web pages, and provide other services related to the use of our web pages and of the internet for market research purposes and to design our website as needed. This information may also be transferred to third parties where required by law or where third parties process these data on Google’s behalf. According to Google, the IP address is never linked to other information about the user.
Users can prevent the data generated by the cookie and related to their use of the website (including their IP address) from being collected by Google, and these data from being processed by Google, by downloading and installing the browser plug-in available at this link. You can find more information about the web analytics service used on the Google Analytics website.
These cookies are essential to your browsing because they optimize the operation of our sites and give you access to specific features. They also allow you to adapt how the site is displayed to the display preferences of your device. These cookies thus provide a smooth, personalized browsing experience.
These cookies are used on our sites to present offers and information tailored to your interests when you browse the internet, social networks, the Google search engine, or affiliated sites. Our websites contain pixels or trackers that enable targeted advertising campaigns using Meta and Google Ads marketing tools. If you do not want a social network to link the information collected through our site to your user account, you must first log out of the social networks.
Our websites may contain links to social networks. These links do not transmit data to the provider when our web pages load without the user having any control over it (no “plug-ins”). The social media buttons are simply links to our presence on the network concerned. No user data is transmitted from our websites to the social network.
Our websites may contain the following links:
When you follow a link to one of our network profiles, a direct connection is established between your browser and the server of the social network concerned. The network is thus informed that you visited our websites from your IP address and followed the link. If you follow a link to a network while logged in to your account on that network, the content of our sites may be linked to your profile on the network, which means the network can associate your visit to our websites directly with your account. If you want to prevent this, you should log out before clicking a link. In any case, data is transmitted when you log in to the network concerned after clicking the link.
If you do not want the social network to link the information collected through our site to your user account, you must first log out of the social network.
We encourage you to review the privacy policies of these social networks to learn how they use the browsing information they may collect through these buttons, in particular for advertising purposes.
We use the Google Maps API (Application Programming Interface, Google Maps) provided by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA, on our websites to display geographic information visually. When you use Google Maps, information about your use of our website, including your IP address, is transmitted to and stored on a Google server in the United States.
You can disable Google Maps and prevent data from being transferred to Google by disabling JavaScript in your browser. Please note, however, that you will then be unable to use the map display. You can find more information about how Google collects, processes, and uses your data, and about your rights in this regard, here in Google’s Privacy Policy and here in the Additional Terms of Service for Google Maps/Google Earth. Not disabling these services will be considered consent to the processing of data for this purpose and to the transfer of data to the United States.
You can accept or refuse the use of cookies. In accordance with applicable regulations, you have the right to object to and access the data concerning you. You can therefore object to certain cookies being placed by using the appropriate settings in your browser. In addition to the cookie banners mentioned above, most browser menus include options that let you manage your cookies by adjusting or configuring your cookie settings. Browsers generally allow you to:
Please note that if you choose to block our cookies, some features of our websites will be disabled (including services such as online registration), and your browsing may also be affected. If you set your browser to delete all cookies, your browsing preferences will be erased when you close your browser. Please note that unless you have set your browser to refuse cookies, our system will place cookies as soon as you visit one of our sites.
Finally, you can set your device’s browser to send a signal telling websites that you do not want to be tracked. This option is commonly called “Do Not Track,” and instructions are available on the following pages for the main browsers:
Please note, however, that this choice does not guarantee that it will always be honored by independent third-party companies. This option alone is therefore not a way to opt out of all cookies.
In accordance with current recommendations, consent to cookies being placed by our sites is valid for a maximum of 12 months after they are first placed on your device and is not extended by further visits to the site. Once this period has expired, your consent will be requested again. The maximum lifespan of a cookie is therefore 12 months.
We keep personal data for as long as necessary to provide the services above and for further processing within the scope of our legitimate interest in accordance with Art. 13 paras. 1 and 2(a) LPD / Art. 31 paras. 1 and 2(a) nLPD and Art. 6(1)(b) and (f) RGPD.
We will keep contractual data for a longer period if required by statutory retention obligations or if we have another legitimate interest in doing so. Retention obligations arise in particular from accounting and tax regulations. Under these regulations, business correspondence, concluded contracts, and accounting records must be kept for ten years after the end of the year in which they were last processed. If we no longer need these data to provide services to you or for other legitimate interests, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.
We only disclose your personal data if you have expressly consented, if there is a legal obligation to do so, or if it is necessary to fulfill our contractual obligations or to assert our rights, in particular to enforce claims arising from the contractual relationship. In addition, we disclose your data to third parties to the extent necessary for the use of our websites or for the application and performance of the contract (including outside our websites).
Our website https://head.hesge.ch/ is hosted in Switzerland on the secure servers of HES-SO Genève.
We may also transfer your personal data to third-party companies (contracted service providers) abroad for the data processing purposes described in this privacy policy. These companies are required to protect your data to the same extent as we are. If the level of data protection in a country does not match that of Switzerland or the EU, we will ensure by contract, communicated in advance to the Federal Data Protection and Information Commissioner (FDPIC), that the protection of your personal data matches that of Switzerland or the EU at all times.
You can object to the processing of data at any time, in particular to processing related to direct marketing (e.g., promotional emails). You also have the following rights:
If you have any questions or comments about how we process personal data and the legal basis on which we do so, you can contact us using the following details:
We use appropriate technical and organizational security measures to protect the personal data we store against manipulation, partial or total loss, and unauthorized access by third parties. Our security measures are continually improved in line with technological developments.
We also take internal data protection very seriously. Our employees and the service providers we engage are required to maintain confidentiality and comply with data protection regulations.